Shipping policy

At lay-z-spa.store, we aim to deliver your order quickly and safely so you can start relaxing as soon as possible.


Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Once shipped, you will receive a confirmation email with a tracking number.
Orders placed on weekends or holidays will be processed the next working day.


Shipping Areas

We offer worldwide shipping to most countries and regions.
Our logistics partners ensure fast and secure delivery to North America, Europe, Asia, and beyond.
If your country is not available at checkout, please contact us for assistance at:
📩 michellerobertsonip@gmail.com


Delivery Time

Estimated delivery times vary by destination:

  • North America: 5–10 business days

  • Europe: 5–12 business days

  • Asia & Oceania: 7–15 business days

  • Other regions: 10–20 business days

Please note: delivery delays may occur during holidays or due to customs inspection.


Shipping Costs

We offer Free Standard Shipping on all orders over $150.
For smaller orders, a flat-rate shipping fee will be displayed at checkout.
Additional charges may apply for remote or rural areas, or if you request express delivery.


Order Tracking

Once your order has shipped, you will receive a tracking link by email.
You can monitor your delivery status anytime through our tracking portal.


Lost or Damaged Packages

If your parcel arrives damaged or does not arrive within the expected timeframe:

  1. Contact the courier first using your tracking number.

  2. Then email us at michellerobertsonip@gmail.com with your order number and proof (photo or document).

We will work with our logistics partners to resolve the issue promptly.


Incorrect Address or Delivery Failure

Please double-check your shipping address before submitting your order.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If a package is returned to us due to address errors, the buyer is responsible for re-shipping costs.


Pre-Order & Back-Order Items

If your product is marked as “Pre-Order,” we will notify you of the estimated ship date via email.
You may cancel and request a refund any time before the order ships.


Contact Us

For any shipping inquiries or special delivery requests, please contact us:
📧 michellerobertsonip@gmail.com