Return policy

We want you to love your Lay-Z-Spa experience.
If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of delivery.

Conditions for Returns

  • Item must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

  • For hygiene and safety reasons, products that have been filled with water cannot be returned once used.

Refunds
Once we receive and inspect your return, we will notify you by email.
Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

For any return requests, please contact us at:
📩 michellerobertsonip@gmail.com